Frequently Asked Questions
If your questions are not answered below, reach out to us!
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General
Can you create custom designs for our projects?
Absolutely! We have a team of skilled designers who can bring your ideas to life. Whether you have a concept in mind or need assistance with the creative process, we're here to help you achieve a customised look that stands out from the competition.
Can I provide my own design for the custom products?
Absolutely! We welcome your own design files for your custom products. However, if you need assistance with the design process, our skilled designers are ready to help bring your vision to life. Just let us know your requirements, and we'll work closely with you to create a design that matches your brand identity.
What materials do you use for your products?
We use high-quality materials to ensure durability and visual impact. Our selection includes various options such as LED, acrylic, lightbox, aluminum, foam board, and more. The choice of material depends on the specific product, its intended use, and your preferences. Rest assured, we prioritise the use of materials that offer longevity and meet your requirements.
What is the typical turnaround time for orders?
Our turnaround time varies depending on the complexity and volume of your order. However, we take pride in our efficient processes and aim to complete projects as quickly as possible without compromising quality. For specific timelines, please reach out to our team with details about your project, and we'll provide you with an estimated completion date.
Do you offer installation services for your products?
Yes, we offer installation services for our products to ensure a hassle-free experience for our customers. Our team of professionals is skilled in properly installing various signage and display elements. Contact us to find out more
Artwork Submissions
How accurate are the prints in terms of colour matching?
We strive to achieve the highest level of color accuracy in our prints. Our advanced printing technology and calibrated color management systems ensure that the colors in your artwork closely match the desired output. However, please keep in mind that colour perception can vary between different devices and substrates, so slight variations may occur.
What file types do you accept for artwork submission?
We accept various file formats to accommodate different design software and applications. Preferred file types include high-resolution PDFs, Adobe Illustrator (AI), EPS, and TIFF. However, if you have a different file format, please contact our team, and we'll work with you to find the best solution for submitting your artwork.
Are there any specific requirements for artwork files, such as resolution and bleed?
To ensure optimal print quality, we recommend submitting artwork files with a minimum resolution of 300 DPI (dots per inch) to guarantee crisp and clear prints. Additionally, it's important to include a bleed area of at least 0.125 inches to avoid any white edges when the final product is trimmed.
Can you assist with resizing or adjusting my artwork to fit specific product dimensions?
Yes, we can help resize or adjust your artwork to fit the specific dimensions of the product you've chosen. Please provide us with your original artwork file, along with the desired dimensions or specifications, and our design team will make the necessary adjustments while maintaining the integrity of your design.
What if I need to make changes to my artwork after submission?
We understand that revisions may be necessary, and we strive to accommodate changes whenever possible. If you need to make modifications to your artwork after submission, please contact our team as soon as possible. Depending on the stage of production, additional charges or delays may apply.